Going under the wheels

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Logic would seem to show customer service improves as the economy spins down. Shouldn’t people do all they can to keep the customers they have, and gain new ones?

For the most part, many retail establishments offer excellent customer service. I hear “thank you” and “have a great day” much more often.

But for some reason, I don’t notice from waitstaff. Is it because there is someone else to blame? Read the rest of this entry »


Let’s be Golden, shall we?

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Lately, I feel like many of us (myself included) are living but what I have come to dub the “unGolden Rule.”

This rule is the opposite of its Golden Rule sibling, as it describes those who only offer their comment when they have something ‘bad’ to say, or a criticism to offer. This rule and its accompanying negativity spreads like a virus. And it has infected too many. Read the rest of this entry »

E-etiquette times two

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Ever heard the construction/builders/makers of anything mantra “measure twice, cut once”? I sure have. On Friday, I got one of those e-mails that made me think we should have an e-mantra that goes something like ‘type once, think twice (before you hit send)’. This goes along with reply all mantra – seriously, can’t there be a box that pops up to say ARE YOU SURE when someone hits reply to all. Read the rest of this entry »

No time to think

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A few weeks ago, I was watching Sunday Night Baseball on ESPN and heard an interesting comment. Joe Morgan, one of my least favorite sportscasters, said it.

Here’s the set up. Hitter hits ball to first base, first baseman hesitates and then tries to throw out runner going home. I am not sure I have all the details right, but, well, let’s just say everyone was safe. And here’s what bugged me about that. Read the rest of this entry »

Question of the Day (or in my case, questions)

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I am curious person. It’s just my nature. And, come to think about it, so are many people in the Public Relations/Communications industry. Many of us came from a media background. It’s just part of who we are and why we got into this line of work. Read the rest of this entry »